Pebble Time 交換になりました

同様の問合せがかなりあるのか，サポート人員が足りていないのか，最初の問合せから3週間ほどで以下の返信があり，

Hello,

Thanks for helping me diagnose this problem. Let's get you Pebbled again as soon as possible!

To make sure I fill out your Replacement Authorization with the correct information, please confirm the following:
1) Your permanent shipping address in the following format:
Name:
Street Address 1:
Street Address 2:
City:
Region/State:
Zip:
Country:
Phone Number:

2) The color of your defective Pebble Time watch
3) Backer status (Champion or Kickstarter) if applicable
4) The serial number of your defective watch

Please also include a picture of the back of your Pebble with the Serial Number clearly shown and "Case #515545" written beneath it on a sheet of paper.

Once you have confirmed the above, I will set you up with a new watch!
Best Regards,

発送先確認のメールを返信後さらに4日で以下のメールがあり，返送用ラベルと無償交換の請求書(請求0$)が添付されていました。

Hi,

Thanks for confirming! I've submitted your RMA (Return Merchandise Authorization) and a replacement will be processed as soon as possible. You'll receive a confirmation email with your tracking number when your replacement Pebble ships.

I've also attached a FedEx return label and commercial invoice to this message so you can return the watch back to us. Print all pages and place them in the sleeve on the front of a FedEx envelope. For more information on sending a FedEx package or to arrange a pickup, visit fedex.com

Please keep your charging cable and other accessories as spares for your replacement.

Thanks again for your support!
Best wishes,

Pebble Time がちゃんと充電されない

配送されてから約一ヶ月使用してきた Pebble Time ですが，充電がきちんとできなくなりました。

充電レベルが 20%以下の警告が出て充電を行うと1-2分で100%になり，充電ケーブルを外すとまたすぐ20%の警告が出ます。

ひとまずサポートに症状を伝えました。